Etech’s world-wide facilities – Onshore, Nearshore, and Offshore, hold the capabilities to customise the solution that best in shape your whole requirements. With Etech’s world wide outreach, Etech is usually available to assist your buyers and supply dependable Excellent encounters.
a gaggle of devoted leaders within the Make contact with Heart marketplace who're captivated with building a impressive distinction for our
About us Etech delivers next-era BPO remedies. a world minority-owned company, Etech has created and trademarked how to turn your details into strategic insights. Leveraging the power of synthetic plus human intelligence Etech enhances education and coaching to center on critical behaviors developing improved customer experiences and shareholder benefit. Etech released in 2003 with only 400 staff members and just one Get hold of center in Nacogdoches, Texas.
Etech can be an omnichannel customer engagement methods supplier for many of the earth’s leading and most revered manufacturers. The practical experience Etech has obtained throughout a wide range of small business verticals permits us to continuously produce exceptional, own purchaser ordeals.
Learn More existence At Etech Etech believes in Functioning hard and enjoying tough and strives to produce employees feel empowered and self-confident in the job They can be performing.
At QEval, we’re devoted to helping Call centers improve their effectiveness by way of distinct, actionable insights. Our efficiency analytics experiences offer you a in depth breakdown of agent things to do, consumer interactions, and operational bottlenecks, so you can also make knowledgeable decisions that produce measurable advancements. With QEval, you don’t just get reports—you get the tools and suggestions to act on them.
Etech’s innovative engineering solutions and expert leaders recognize your small business demands and recognize the strategic insights your model should drive success.
✅ unforeseen benefits outside of compliance Really don't miss this opportunity to transform your contact Middle operations! program a meeting with our specialists:
Metrics like cope with time, CSAT scores, resolution prices, and actionable insights are essential to click here achievement in 2024. long gone are the times of focusing solely on get in touch with volume. Now, it’s about digging into the standard of Every single interaction and driving real outcomes. willing to get your phone Heart effectiveness to the following stage? Enroll at QEval College and ???? hear Shawndra’s entire insight listed here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
regardless of whether it’s minimizing simply call situations, strengthening agent productivity, or boosting the overall shopper experience, our options are developed to generate actual effects. able to see how QEval may make a difference with your functions? Make contact with us now to learn more. Speak to Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The combination of treatment, have confidence in and energy introduced into the small business is what makes the society at Etech unique. Our CEO frequently suggests, “If we handle our men and women, the numbers will manage them selves.”
boosting your Make contact with Centre’s effectiveness doesn’t need to be complicated. With QEval University, you’ll acquire entry to important resources and education that offer accurate, measurable enhancements in agent general performance.
meet up with Malisha, a shining star on our customer care crew! From tackling responsibilities to savoring exciting staff activities, Malisha is familiar with how to help keep the balance involving perform and play. Her favourable Mindset and team spirit make her a Pleasure to work with.
a bunch of devoted leaders in the Call Middle business who will be obsessed with earning a impressive distinction for our
Listed here are just a couple crucial options of what we provide: ✅ comprehensive insights into agent efficiency by way of detailed analytics